Terms & Conditions - Plumbify.AI

Plumbify.ai Terms of Service Last updated: March 18, 2026

These Terms of Service (“Terms”) govern your access to and use of the Plumbify.ai website (plumbify.ai), mobile applications, APIs, AI-powered tools, and related services (collectively, the “Service”), operated by Plumbify.ai (“we”, “us”, “our”, or “Company”), a California-based company.

By accessing, registering for, subscribing to, or using the Service (including any free trial), you agree to these Terms. If you are entering these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree, do not access or use the Service.

1. Definitions

“Customer” or “you”: The individual or entity using or subscribing to the Service.
“User”: Authorized individuals accessing the Service under your account.
“Customer Data”: Any data, content, materials, or inputs you or your Users submit, upload, or generate through the Service (e.g., customer contacts, job details, photos/videos of plumbing/HVAC issues, notes).
“AI Features”: Any artificial intelligence, machine learning, generative, predictive, or automated capabilities in the Service (e.g., diagnostic suggestions, chat responses, scheduling optimization, job estimates).

2. Access and License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your active subscription period, solely for your internal business purposes in the plumbing, HVAC, or home services industry, in compliance with these Terms and applicable laws.

3. Accounts, Security, and Responsibilities

You are responsible for: maintaining the confidentiality of your account credentials; all activities under your account; and ensuring your Users comply with these Terms. Notify us immediately of any unauthorized access or security breach.

We may suspend or terminate access for security risks, violations of these Terms, non-payment, or suspected fraud/abuse.

You represent and warrant that: you have all necessary rights and consents to provide Customer Data (including privacy consents from your end-customers); Customer Data does not infringe third-party rights or violate laws; and you will comply with applicable privacy and data protection laws when using the Service.

4. Subscriptions, Fees, Billing, and Payments

The Service is provided on a subscription basis (monthly, annual, or as selected during signup). Fees, features, and limits are described on our pricing page or in your order confirmation.

Payments are processed via third-party providers (e.g., Stripe); we do not store full payment card details.
Subscriptions auto-renew unless canceled before the renewal date via your account settings.
You are responsible for all applicable taxes (excluding taxes on our net income).
Late payments may accrue interest at 1.5% per month or the maximum rate allowed by law.
We may adjust pricing or introduce new fees with at least 30 days’ notice (60 days for material increases to existing subscribers).

Refunds: No refunds for partial periods, downgrades, or unused time, except as required by law.

5. Customer Data; Our Use Rights

You retain ownership of Customer Data. By submitting it, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, analyze, transmit, and use Customer Data as necessary to provide, maintain, support, and improve the Service (including using anonymized/aggregated forms for AI model training and enhancement, unless you opt out where available).

We do not use your identifiable Customer Data to train AI models without explicit opt-in consent.

6. AI-Specific Terms and Disclaimers

The Service includes AI Features that generate outputs such as suggestions, predictions, summaries, diagnostics, estimates, or responses. These outputs are probabilistic and may contain errors, inaccuracies, hallucinations, biases, omissions, or inappropriate content.

Important Disclaimers:

AI outputs are not guaranteed to be accurate, complete, reliable, error-free, or suitable for any purpose.
You must independently verify and validate all AI-generated outputs (with qualified human review) before relying on them for business decisions, pricing, safety, warranties, customer communications, or any regulated/professional advice.
The Service is not a substitute for licensed professional engineering, plumbing, HVAC, legal, medical, or other expert advice.
We disclaim all liability for any reliance on AI outputs, including consequential damages, errors in diagnostics, incorrect estimates, or safety issues.

You agree not to use AI Features to generate illegal, harmful, discriminatory, deceptive, or infringing content; impersonate others; or mislead customers/end-users.

We may use anonymized/aggregated usage data (not identifiable personal information) to improve AI models.

7. Intellectual Property

We (or our licensors) own all rights, title, and interest in the Service, software, AI models, documentation, improvements, and derivatives (excluding Customer Data). You own your Customer Data and any outputs you generate (subject to our license rights above).

Feedback or suggestions you provide may be used by us without restriction or compensation.

8. Acceptable Use; Prohibited Conduct

You will not:

Violate laws or third-party rights.
Reverse-engineer, decompile, or derive source code.
Use the Service to develop competing products.
Upload viruses, malware, or harmful code.
Scrape, copy, or extract data in bulk without permission.
Transmit spam, phishing, or unsolicited messages.
Interfere with Service operation/security.
Circumvent usage limits/quotas.

We may remove content, suspend, or terminate for violations.

9. Termination and Suspension

You may cancel anytime via account settings (effective end of billing period).
We may suspend or terminate for cause (violation, non-payment, risk) immediately or with notice.
Upon termination: access ends; we may delete Customer Data after 30 days (unless legally required to retain).

10. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF AI OUTPUTS, UNINTERRUPTED/ERROR-FREE OPERATION, OR FREEDOM FROM VIRUSES/BIAS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, DATA LOSS, BUSINESS INTERRUPTION), EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold us harmless from claims arising from: your violation of these Terms; your Customer Data; your misuse of the Service or AI outputs; or your breach of representations/warranties.

12. Dispute Resolution (Arbitration and Class Action Waiver – Optional but Recommended)

Binding Arbitration: Any dispute arising out of or related to these Terms shall be resolved by binding individual arbitration under the rules of the American Arbitration Association (or JAMS), conducted in [San Francisco County], California (or your actual county), unless you opt out within 30 days of first agreeing to these Terms by emailing contact@plumbify.ai with “Arbitration Opt-Out” in the subject.

Class Action Waiver: You and we agree that claims may only be brought in your or our individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or multi-party action. If this waiver is unenforceable, the arbitration provision becomes null and void.

Governing Law: These Terms are governed by the laws of the State of California and applicable U.S. federal laws, without regard to conflict of laws principles. Venue for any non-arbitrable claims shall be in the state or federal courts in [San Francisco County], California.

13. Changes to Terms

We may update these Terms. Material changes will be notified via email or in-app notice at least 30 days in advance. Continued use after the effective date constitutes acceptance.

14. Miscellaneous

Entire Agreement: These Terms (plus Privacy Policy, any order forms/SLAs) are the full agreement.
Severability: Invalid provisions do not affect the remainder.
No Waiver: Failure to enforce does not waive rights.
Assignment: We may assign these Terms; you may not without our consent.
Force Majeure: We are not liable for delays due to events beyond reasonable control.

15. Contact Us

Questions about these Terms: Email: contact@plumbify.ai

Location: San Francisco, CA